:root {
  color-scheme: light;
  --cream: #f8f1ea;
  --cream-deep: #efe5d9;
  --paper: #fffaf5;
  --white: #ffffff;
  --peach: #fae8dc;
  --coral: #e8967a;
  --coral-deep: #9e452d;
  --teal: #8ecfca;
  --teal-soft: #e2f3f1;
  --teal-deep: #2c7771;
  --yellow: #f7c948;
  --ink: #1a1a1a;
  --muted: #6b6360;
  --line: #e2d6cc;
  --danger: #a8341f;
  --danger-soft: #fbe3dd;
  --display: "Bricolage Grotesque", ui-sans-serif, system-ui, sans-serif;
  --sans: "Figtree", ui-sans-serif, system-ui, -apple-system, "Segoe UI", sans-serif;
  --mono: "JetBrains Mono", ui-monospace, Menlo, monospace;
  --shadow: 0 18px 48px rgba(74, 48, 32, 0.11);
}

* { box-sizing: border-box; }

html {
  background: var(--cream);
  color: var(--ink);
  scroll-behavior: smooth;
  scroll-padding-top: 88px;
}

body {
  margin: 0;
  overflow-x: hidden;
  font: 16px/1.65 var(--sans);
  -webkit-font-smoothing: antialiased;
}

a { color: inherit; }

img, svg { max-width: 100%; }

button, input, select { font: inherit; }

:focus-visible {
  outline: 3px solid var(--coral);
  outline-offset: 3px;
  border-radius: 5px;
}

.wrap {
  width: min(1160px, calc(100% - 48px));
  margin-inline: auto;
}

.narrow {
  width: min(820px, 100%);
}

.eyebrow {
  margin: 0;
  color: var(--coral-deep);
  font: 700 12px/1.3 var(--sans);
  letter-spacing: .14em;
  text-transform: uppercase;
}

h1, h2, h3, h4 {
  margin: 0;
  font-family: var(--display);
  letter-spacing: -.035em;
  text-wrap: balance;
}

p { margin: 0; }

.skip {
  position: fixed;
  z-index: 100;
  top: 12px;
  left: 12px;
  padding: 10px 14px;
  transform: translateY(-180%);
  border-radius: 8px;
  background: var(--ink);
  color: var(--paper);
}

.skip:focus { transform: translateY(0); }

.draft-bar {
  padding: 8px 16px;
  border-bottom: 1px solid #e5c457;
  background: #fff2bd;
  color: #644a00;
  text-align: center;
  font: 600 12px/1.4 var(--mono);
}

.top {
  position: sticky;
  z-index: 40;
  top: 0;
  border-bottom: 1px solid color-mix(in srgb, var(--line) 86%, transparent);
  background: color-mix(in srgb, var(--cream) 91%, transparent);
  backdrop-filter: blur(14px);
}

.top .wrap {
  display: flex;
  min-height: 68px;
  align-items: center;
  gap: 26px;
}

.logo {
  font: 700 23px/1 var(--display);
  letter-spacing: -.045em;
  text-decoration: none;
}

.logo i { color: var(--coral-deep); font-style: normal; }

.top nav {
  display: flex;
  align-items: center;
  gap: 4px;
  margin-left: auto;
}

.top nav a {
  padding: 8px 11px;
  border-radius: 999px;
  color: var(--muted);
  font-size: 14px;
  text-decoration: none;
}

.top nav a:hover { background: var(--cream-deep); color: var(--ink); }

.pill {
  display: inline-flex;
  min-height: 46px;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 0 20px;
  border: 0;
  border-radius: 999px;
  font-weight: 700;
  text-decoration: none;
  transition: transform .16s ease, background .16s ease;
}

.pill:hover { transform: translateY(-1px); }
.pill.primary { background: var(--coral); color: var(--ink); }
.pill.primary:hover { background: #e08062; }
.pill.dark { background: var(--ink); color: var(--paper); }
.pill.ghost { box-shadow: inset 0 0 0 1.5px var(--line); background: var(--paper); }

.crumbs {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  padding-top: 22px;
  color: var(--muted);
  font-size: 13px;
}

.crumbs a { text-underline-offset: 3px; }
.crumbs span[aria-current="page"] { color: var(--ink); }

.hero {
  display: grid;
  grid-template-columns: 1.08fr .92fr;
  gap: 64px;
  align-items: center;
  padding: 58px 0 76px;
}

.status {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 6px 11px;
  border-radius: 999px;
  background: var(--teal-soft);
  color: var(--teal-deep);
  font: 700 12px/1.3 var(--mono);
}

.status::before {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--teal-deep);
  content: "";
}

.hero h1 {
  max-width: 760px;
  margin: 18px 0 22px;
  font-size: clamp(44px, 5.8vw, 70px);
  line-height: .99;
}

.hero h1 em {
  position: relative;
  color: var(--coral-deep);
  font-style: normal;
  white-space: nowrap;
}

.hero h1 em::after {
  position: absolute;
  z-index: -1;
  right: 0;
  bottom: .03em;
  left: 0;
  height: .16em;
  border-radius: 3px;
  background: var(--yellow);
  content: "";
  opacity: .56;
}

.hero .lead {
  max-width: 650px;
  color: var(--muted);
  font-size: 19px;
}

.hero .lead strong { color: var(--ink); font-weight: 650; }

.hero-actions { display: flex; flex-wrap: wrap; gap: 12px; margin-top: 28px; }

.byline {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 18px;
  margin-top: 22px;
  color: var(--muted);
  font-size: 13px;
}

.byline span::before { color: var(--teal-deep); content: "✓ "; font-weight: 800; }

.mis-map {
  position: relative;
  padding: 22px;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: 28px;
  background: var(--paper);
  box-shadow: var(--shadow);
}

.mis-map::before {
  position: absolute;
  width: 190px;
  height: 190px;
  right: -54px;
  top: -62px;
  border-radius: 50%;
  background: var(--peach);
  content: "";
}

.map-head { position: relative; display: flex; align-items: center; justify-content: space-between; gap: 18px; }
.map-head strong { font: 700 15px/1.3 var(--display); }
.map-head span { color: var(--muted); font: 500 10px/1.3 var(--mono); text-transform: uppercase; letter-spacing: .08em; }

.person-card {
  position: relative;
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 12px;
  align-items: center;
  margin-top: 22px;
  padding: 14px;
  border-radius: 15px;
  background: var(--ink);
  color: var(--paper);
}

.avatar {
  display: grid;
  width: 40px;
  height: 40px;
  place-items: center;
  border-radius: 12px;
  background: var(--coral);
  color: var(--ink);
  font: 700 13px var(--mono);
}

.person-card strong { display: block; font-size: 14px; }
.person-card small { display: block; opacity: .65; font: 10px var(--mono); }
.person-card .one { border-radius: 99px; background: rgba(255,255,255,.13); padding: 4px 8px; font: 10px var(--mono); }

.record-flow { position: relative; display: grid; gap: 8px; margin-top: 12px; }

.record {
  display: grid;
  grid-template-columns: 92px 1fr auto;
  gap: 12px;
  align-items: center;
  min-height: 58px;
  padding: 10px 12px;
  border: 1px solid var(--line);
  border-radius: 13px;
  background: var(--white);
}

.record .date { color: var(--muted); font: 500 10px var(--mono); text-transform: uppercase; }
.record b { font-size: 13px; }
.record p { color: var(--muted); font-size: 12px; line-height: 1.35; }
.tag { padding: 3px 8px; border-radius: 99px; background: var(--teal-soft); color: var(--teal-deep); font: 700 10px var(--mono); white-space: nowrap; }
.tag.warn { background: #fff0c5; color: #7d5b00; }
.tag.human { background: var(--peach); color: var(--coral-deep); }

.decision {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 12px;
  margin-top: 12px;
  padding: 14px;
  border-radius: 14px;
  background: var(--teal-soft);
}

.decision .spark { color: var(--teal-deep); font-size: 20px; }
.decision b { display: block; color: var(--teal-deep); font: 700 11px var(--mono); text-transform: uppercase; }
.decision p { margin-top: 3px; font-size: 13px; line-height: 1.45; }

.map-caption { margin-top: 12px; color: var(--muted); text-align: center; font-size: 12px; }

.knowledge-hero h1 em { white-space: normal; }
.knowledge-hero .record-flow .record:nth-child(n+4) { display: none; }

.answer-band { border-block: 1px solid var(--line); background: var(--ink); color: var(--paper); }
.answer-band .wrap { display: grid; grid-template-columns: 190px 1fr; gap: 42px; padding-block: 42px; }
.answer-label { color: var(--teal); font: 700 12px var(--mono); text-transform: uppercase; letter-spacing: .12em; }
.answer-band p { max-width: 850px; font: 500 clamp(21px, 2.5vw, 29px)/1.42 var(--display); letter-spacing: -.02em; }
.answer-band p strong { color: var(--coral); }

.page-grid {
  display: grid;
  grid-template-columns: 220px minmax(0, 1fr);
  gap: 70px;
  padding-block: 80px;
}

.toc { position: sticky; top: 98px; align-self: start; }
.toc b { display: block; margin-bottom: 10px; color: var(--muted); font: 700 10px var(--mono); text-transform: uppercase; letter-spacing: .12em; }
.toc a { display: block; padding: 6px 0; color: var(--muted); font-size: 13px; text-decoration: none; }
.toc a:hover { color: var(--coral-deep); }
.toc .ask { margin-top: 20px; padding: 14px; border-radius: 14px; background: var(--peach); }
.toc .ask strong { display: block; font: 650 14px var(--display); }
.toc .ask p { margin-top: 5px; color: var(--muted); font-size: 12px; }
.toc .ask a { color: var(--coral-deep); font-weight: 700; }

.article { min-width: 0; }
.article section + section { margin-top: 86px; }
.article h2 { max-width: 760px; font-size: clamp(34px, 4.2vw, 50px); line-height: 1.06; }
.article .section-lead { max-width: 760px; margin-top: 16px; color: var(--muted); font-size: 18px; }

.problem-grid, .principle-grid, .role-grid, .cost-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
  margin-top: 30px;
}

.card {
  padding: 22px;
  border: 1px solid var(--line);
  border-radius: 18px;
  background: var(--paper);
}

.card .num { color: var(--coral-deep); font: 600 11px var(--mono); }
.card h3 { margin-top: 9px; font-size: 21px; line-height: 1.18; }
.card p { margin-top: 9px; color: var(--muted); font-size: 14.5px; }

.principle-grid .card:first-child { border-top: 5px solid var(--teal-deep); }
.principle-grid .card:nth-child(2) { border-top: 5px solid var(--coral); }
.principle-grid .card:nth-child(3) { border-top: 5px solid var(--yellow); }
.principle-grid .card:nth-child(4) { border-top: 5px solid var(--ink); }

.data-model {
  margin-top: 32px;
  padding: 26px;
  border-radius: 22px;
  background: var(--cream-deep);
}

.model-core {
  display: grid;
  width: min(270px, 100%);
  min-height: 116px;
  margin-inline: auto;
  place-content: center;
  border-radius: 24px;
  background: var(--ink);
  color: var(--paper);
  text-align: center;
  box-shadow: var(--shadow);
}

.model-core small { color: var(--teal); font: 600 10px var(--mono); text-transform: uppercase; letter-spacing: .1em; }
.model-core strong { margin-top: 5px; font: 700 23px var(--display); }

.model-spokes { display: grid; grid-template-columns: repeat(4, 1fr); gap: 10px; margin-top: 24px; }
.model-spokes div { min-height: 100px; padding: 14px; border: 1px solid var(--line); border-radius: 14px; background: var(--paper); }
.model-spokes b { display: block; color: var(--teal-deep); font: 700 11px var(--mono); text-transform: uppercase; }
.model-spokes span { display: block; margin-top: 6px; color: var(--muted); font-size: 12.5px; line-height: 1.45; }
.model-note { max-width: 730px; margin: 18px auto 0; color: var(--muted); text-align: center; font-size: 13px; }

.workflow { display: grid; margin-top: 34px; counter-reset: step; }
.flow-step { display: grid; grid-template-columns: 60px 1fr 160px; gap: 18px; padding: 22px 0; border-bottom: 1px solid var(--line); counter-increment: step; }
.flow-step:first-child { border-top: 1px solid var(--line); }
.flow-step::before { color: var(--coral-deep); content: "0" counter(step); font: 600 12px var(--mono); }
.flow-step h3 { font-size: 20px; }
.flow-step p { margin-top: 5px; color: var(--muted); font-size: 14px; }
.owner { align-self: start; padding: 5px 9px; border-radius: 99px; background: var(--teal-soft); color: var(--teal-deep); font: 700 10px var(--mono); text-align: center; }
.owner.human { background: var(--peach); color: var(--coral-deep); }

.role-grid .card ul, .checks ul {
  display: grid;
  gap: 8px;
  margin: 14px 0 0;
  padding: 0;
  list-style: none;
}

.role-grid li, .checks li { position: relative; padding-left: 20px; color: var(--muted); font-size: 14px; }
.role-grid li::before, .checks li::before { position: absolute; left: 0; color: var(--teal-deep); content: "→"; font-weight: 800; }

.decision-table { width: 100%; margin-top: 28px; overflow: hidden; border: 1px solid var(--line); border-radius: 18px; background: var(--paper); border-collapse: separate; border-spacing: 0; }
.decision-table th, .decision-table td { padding: 15px 16px; border-right: 1px solid var(--line); border-bottom: 1px solid var(--line); vertical-align: top; text-align: left; }
.decision-table th:last-child, .decision-table td:last-child { border-right: 0; }
.decision-table tr:last-child td { border-bottom: 0; }
.decision-table th { background: var(--cream-deep); color: var(--muted); font: 700 10px var(--mono); text-transform: uppercase; letter-spacing: .07em; }
.decision-table td { font-size: 14px; }
.decision-table td:first-child { font-weight: 700; }

.cost-grid .card strong { display: block; color: var(--teal-deep); font: 700 12px var(--mono); text-transform: uppercase; }
.cost-grid .card h3 { margin-top: 9px; }

.metric-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
  margin-top: 30px;
}

.metric {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 14px;
  align-items: center;
  min-height: 92px;
  padding: 18px;
  border: 1px solid var(--line);
  border-radius: 16px;
  background: var(--paper);
}

.metric span {
  display: grid;
  width: 36px;
  height: 36px;
  place-items: center;
  border-radius: 50%;
  background: var(--teal-soft);
  color: var(--teal-deep);
  font: 700 11px var(--mono);
}

.metric strong { font: 650 16px/1.35 var(--display); }

.note {
  margin-top: 28px;
  padding: 20px 22px;
  border-left: 4px solid var(--yellow);
  border-radius: 0 14px 14px 0;
  background: #fff6d9;
}

.note strong { display: block; font: 700 17px var(--display); }
.note p { margin-top: 5px; color: var(--muted); font-size: 14px; }

.boundary {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
  margin-top: 30px;
}

.checks { padding: 24px; border: 1px solid var(--line); border-radius: 20px; background: var(--teal-soft); }
.checks.human { background: var(--peach); }
.checks h3 { font-size: 22px; }
.checks.human li::before { color: var(--coral-deep); content: "◆"; font-size: 9px; top: 4px; }

.requirements { margin-top: 30px; }
.requirements details, .faq details { padding: 18px 0; border-bottom: 1px solid var(--line); }
.requirements details:first-child, .faq details:first-child { border-top: 1px solid var(--line); }
.requirements summary, .faq summary { display: flex; justify-content: space-between; gap: 20px; cursor: pointer; list-style: none; font: 650 18px/1.35 var(--display); }
.requirements summary::-webkit-details-marker, .faq summary::-webkit-details-marker { display: none; }
.requirements summary::after, .faq summary::after { color: var(--coral-deep); content: "+"; font-size: 22px; }
.requirements details[open] summary::after, .faq details[open] summary::after { content: "−"; }
.requirements details p, .faq details p { max-width: 720px; margin-top: 10px; color: var(--muted); }

.author-box {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 16px;
  margin-top: 44px;
  padding: 22px;
  border: 1px solid var(--line);
  border-radius: 18px;
  background: var(--paper);
}

.author-mark { display: grid; width: 48px; height: 48px; place-items: center; border-radius: 15px; background: var(--ink); color: var(--paper); font: 700 14px var(--mono); }
.author-box strong { display: block; font: 700 17px var(--display); }
.author-box p { margin-top: 4px; color: var(--muted); font-size: 13px; }

.related { margin-top: 80px; }
.related-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; margin-top: 26px; }
.related a { display: flex; min-height: 170px; flex-direction: column; padding: 20px; border: 1px solid var(--line); border-radius: 18px; background: var(--paper); text-decoration: none; }
.related a:hover { border-color: var(--teal-deep); transform: translateY(-2px); }
.related small { color: var(--coral-deep); font: 700 10px var(--mono); text-transform: uppercase; }
.related strong { margin-top: 12px; font: 700 20px/1.25 var(--display); }
.related span { margin-top: auto; padding-top: 14px; color: var(--teal-deep); font-weight: 700; }

.cta-section { padding: 0 0 90px; }
.cta-box { display: grid; grid-template-columns: 1.2fr .8fr; gap: 36px; align-items: center; padding: 48px; border-radius: 28px; background: var(--coral); }
.cta-box h2 { font-size: clamp(34px, 4.4vw, 52px); line-height: 1.04; }
.cta-box p { margin-top: 14px; color: #4b3027; font-size: 17px; }
.cta-list { display: grid; gap: 10px; }
.cta-list div { padding: 14px 16px; border-radius: 13px; background: color-mix(in srgb, var(--paper) 82%, transparent); font-size: 14px; }
.cta-list b { display: block; }
.cta-list span { color: var(--muted); }

.knowledge-crm { margin-top: 20px; }
.knowledge-crm .crm-form-left {
  grid-template-columns: minmax(440px, 1.08fr) minmax(0, .92fr);
  align-items: start;
}
.knowledge-crm .crm-form-left .contact { grid-column: 1; grid-row: 1; }
.knowledge-crm .crm-form-left [data-crm-intro] { grid-column: 2; grid-row: 1; }

.library-hero {
  max-width: 900px;
  padding-block: 90px 52px;
}

.library-hero h1 {
  max-width: 840px;
  margin-top: 14px;
  font-size: clamp(46px, 6vw, 76px);
  line-height: .98;
}

.library-hero > p:last-child {
  max-width: 730px;
  margin-top: 22px;
  color: var(--muted);
  font-size: 20px;
}

.library-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 15px;
  padding-bottom: 90px;
}

.library-card {
  display: flex;
  min-height: 290px;
  flex-direction: column;
  padding: 28px;
  border: 1px solid var(--line);
  border-radius: 22px;
  background: var(--paper);
  text-decoration: none;
  transition: transform .16s ease, border-color .16s ease;
}

.library-card:hover { transform: translateY(-2px); border-color: var(--teal-deep); }
.library-card small { color: var(--coral-deep); font: 700 10px var(--mono); letter-spacing: .08em; text-transform: uppercase; }
.library-card h2 { margin-top: 12px; font-size: 28px; line-height: 1.12; }
.library-card p { margin-top: 13px; color: var(--muted); font-size: 15px; }
.library-card b { margin-top: auto; padding-top: 24px; color: var(--teal-deep); }

footer { padding: 34px 0; border-top: 1px solid var(--line); background: var(--paper); color: var(--muted); font-size: 13px; }
footer .wrap { display: flex; flex-wrap: wrap; justify-content: space-between; gap: 20px; }
footer a { text-underline-offset: 3px; }

@media (max-width: 980px) {
  .hero { grid-template-columns: minmax(0, 1fr); }
  .answer-band .wrap { grid-template-columns: 1fr; gap: 14px; }
  .page-grid { grid-template-columns: 1fr; gap: 30px; }
  .toc { position: static; display: none; }
  .model-spokes { grid-template-columns: repeat(2, 1fr); }
  .related-grid { grid-template-columns: 1fr; }
  .cta-box { grid-template-columns: 1fr; }
  .knowledge-crm .crm-form-left { grid-template-columns: 1fr; }
  .knowledge-crm .crm-form-left .contact,
  .knowledge-crm .crm-form-left [data-crm-intro] { grid-column: 1; grid-row: auto; }
}

@media (max-width: 700px) {
  .wrap { width: min(100% - 30px, 1160px); }
  .top nav { display: none; }
  .top .pill { margin-left: auto; min-height: 40px; padding-inline: 14px; font-size: 13px; }
  .hero { padding: 42px 0 58px; gap: 38px; }
  .hero h1 { font-size: clamp(38px, 12vw, 58px); overflow-wrap: break-word; hyphens: auto; }
  .hero .lead { font-size: 17px; }
  .hero-actions .pill { width: 100%; }
  .record { grid-template-columns: 1fr auto; }
  .record .date { grid-column: 1 / -1; }
  .page-grid { padding-block: 62px; }
  .article section + section { margin-top: 66px; }
  .problem-grid, .principle-grid, .role-grid, .cost-grid, .boundary, .metric-grid, .library-grid { grid-template-columns: 1fr; }
  .model-spokes { grid-template-columns: 1fr; }
  .flow-step { grid-template-columns: 42px 1fr; }
  .owner { grid-column: 2; justify-self: start; }
  .table-wrap { overflow-x: auto; }
  .decision-table { min-width: 650px; }
  .cta-box { padding: 30px 22px; }
}

@media (prefers-reduced-motion: reduce) {
  html { scroll-behavior: auto; }
  *, *::before, *::after { transition-duration: .01ms !important; animation-duration: .01ms !important; }
}